Covid culture and communications

Part 1: COVID, Beliefs, and Bias-Oh My! 

Over the past few years, COVID has created many challenges in the healthcare field in general and in many disenfranchised communities in particular. Mistrust of the healthcare system by those in these communities and implicit bias in some providers have often contributed to poor communication and missed opportunities for realistic goal-setting and relevant patient education that can further the conversation about COVID and vaccine hesitancy.   This webinar will focus on addressing these topics and open the discussion on ways to improve communication between providers and patients especially as it relates to COVID, vaccine hesitancy, and total health promotion.

Register to unlock the course, then click ‘Continue.’ Course materials are available at the bottom of this page.
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Patrick Jones - Course author
Meet the instructor

Teresina Simmons, RN

Teresina (Nurse Terri) Simmons is a Registered Nurse, doula, educator, and founder of Regal Aspire, LLC and Regal Family Services, Inc. She has broad experience across clinical, administrative, and community roles, supporting program development, training, and policy work, and served as the Regional Support Specialist for the Wisconsin Association for Perinatal Care.



The speaker has no relevant financial relationships with ineligible companies.*

Learning Outcomes

At the end of this presentation, participants will be able to:
    • Describe the impact that implicit bias has in communication surrounding COVID with patients.
    • Identify ways to help providers self-assess knowledge and beliefs about COVID and set objective goals for non-biased patient education.
    • Discuss ways to include the patient in the “P” of SOAP notes before they arrive.

Course Content

Planning Committee

No one in control of content has any relevant financial relationships with ineligible companies.*

Course Information

This webinar was recorded on June 15, 2022.

The review date for this course is October 6, 2028.

*Ineligible companies are those whose primary business is producing, marketing, selling, reselling, or distributing health care products used by or on patients.